📄 Privacy Policy

Effective Date: 13th January 2026

Operated by: AzizamAI (Azizam.AI)

Legal form: Sole trader (UK)

Contact: support@azizam.ai

1. Who We Are

Azizam.AI ("we", "us", or "our") provides AI solutions, custom chatbots, AI-driven websites, n8n workflows, automation consulting services and digital templates.

We operate as a sole trader under the name AzizamAI in the United Kingdom.

Contact Information:

📧 Email: support@azizam.ai

📍 Business Address: Available upon request

2. What This Policy Covers

This Privacy Policy explains:

What personal data we collect
How and why we use it
When we share data with third parties
Your rights under the UK GDPR
How you can contact us regarding your data

3. What Data We Collect

Data Type	When It's Collected	Purpose
Name, email address	When you make any purchase (paid or free), contact us, or choose to share via the chatbot	To deliver digital products, manage access, respond to enquiries, and provide support
Business ideas, project details	When you use the chatbot or contact form	To understand your business needs and provide services
Payment & checkout data	Collected during checkout for both paid and free products via Stripe	To process orders, prevent fraud, and confirm product delivery
Website usage data	With consent, via cookies/Google Analytics	To improve website performance and marketing
AI conversation data (chatbot)	When interacting with the chatbot	To provide responses and service suggestions — only stored if consent is given
Delivery & technical logs	If product email fails or user reports non-delivery	To confirm purchase and provide assistance

4. Lawful Basis for Processing

We only process personal data when we have a lawful reason. These include:

Legal Basis	When Used
Contract	To deliver a digital product, provide paid services, or respond to enquiries
Consent	For chatbot personal data storage, email marketing and analytics cookies
Legitimate Interest	To prevent fraud, improve our services, or maintain records of communications
Legal Obligation	When required by tax laws or regulatory authorities

5. Cookies & Consent

We use a cookie banner to ask for consent before placing non-essential cookies.

Type	Consent Needed?	Purpose
Essential	No	Website functionality, Stripe checkout, chatbot loading
Functional	Yes	Saving chatbot preferences, enabling smooth chatbot operation
Analytics	Yes	Google Analytics
Advertising	Yes	Meta Pixel / Facebook Ads /Pinterest Ads (planned)

If you select "Reject All":

Only essential cookies will be used. The chatbot will still work, but will not collect or store personal data unless you explicitly consent inside the chat.

6. Automated Systems & AI Processing

When you use our chatbot or AI services, your messages may be processed by:

OpenAI (ChatGPT API)
Google AI (Gemini)
n8n workflows (self-hosted or cloud)
Google Sheets, Cloudflare Database, Firestore Database (to store chat data only if you consent)

Personal data is not stored unless you give consent. If functional cookies or data consent is denied, the chatbot will continue in "question-only / no personal info" mode.

7. Pseudonymized Data Storage

Where possible, we use the following structure:

Sheet 1

userID
email
name
(optional: company)

Sheet 2

userID
chat history
purchase details
timestamps

Email and name are stored separately from chat content using a unique ID — this reduces data risk and is GDPR-compliant.

8. Payments & Digital Product Delivery

•All checkouts (including free products) are securely processed by Stripe. We do not store payment card details.
•Digital products are delivered via a downloadable link, either by email after checkout or via the customer’s account on shop.azizam.ai.
•At checkout, users must explicitly agree to the following: "I understand that once the digital product is delivered, I lose my statutory right to cancel this purchase."
•Due to the digital nature of our products, all sales are final and refunds, returns, or exchanges are not possible once delivery has occurred, except where required by law.
•If you do not receive access to your purchased product, or if delivery fails for technical reasons, you may contact us at support@azizam.ai within a reasonable time. We will make reasonable efforts to verify the purchase and restore access or resend the product.

9. Your Rights Under UK GDPR

You have the right to:

✔Access your personal data
✔Request correction
✔Request deletion ("right to be forgotten")
✔Withdraw consent at any time
✔Request data portability
✔Complain to the UK ICO if you believe your rights are violated

10. Data Retention

Data Type	Retention Period
Emails & chat data (with consent)	Up to 24 months or until deletion request
Stripe payment records	6 years (legal/tax requirement)
Non-consented chatbot conversations	Not stored
Invoice & tax-related information	6 years under UK law

11. International Data Transfers

•AI providers (OpenAI, Google AI) may process data in the United States
•These providers use Standard Contractual Clauses (SCCs) approved by GDPR
•By using AI chat services, you consent to this processing

12. Security Measures

We use:

•Encrypted connections (HTTPS & SSL)
•Limited access to records (only the owner)
•Pseudonymization of personal data

13. Contact

For privacy-related requests or complaints:

📧 support@azizam.ai

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